Privacy Policy

Last updated: July 11, 2026

FlexiCap OG operates this shop and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a personalized shopping experience (the "Services"). FlexiCap OG is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, or disclose personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms and Conditions and this Privacy Policy, this Privacy Policy shall prevail regarding the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and agree to the collection, use, and disclosure of your information as described in this Privacy Policy.

Which personal data do we collect or process?

When we use the term "personal data," we refer to information that identifies you or another person, or that can be directly associated with you. Personal data does not include information that has been collected anonymously or anonymized in such a way that identification or association with you is not possible. Depending on how you interact with the Services, where you reside, and as permitted or required by applicable law, we may collect or process the following categories of personal data, including inferences drawn from such personal data:

  • Contact information including name, postal address, billing address, shipping address, telephone number, and email address.
  • Financial information including credit, debit card, and financial account numbers, payment card information, financial account information, transaction details, payment method, payment confirmation, and other payment details.
  • Account information including username, password, security questions, configurations, and settings.
  • Transaction information including the items you view, add to your cart, add to your wishlist, or purchase, return, exchange, or cancel, as well as your past transactions.
  • Communications with us including the information you provide when communicating with us, for example, when you send a request to customer support.
  • Device information including information about your device, browser, or network connection, IP address, and other unique identifiers.
  • Usage information including information about your interaction with the Services, including how and when you interact with or browse the Services.

Sources of personal data

We may collect personal data through the following sources:

  • Directly from you We collect data when, for example, you create an account, access or use the services, communicate with us, or otherwise provide us with your personal data.
  • Automatically via the services We collect data when, for example, you use your device, use our products or services, visit our website, or through the use of cookies and similar technologies.
  • From our service providers We collect data when, for example, we engage service providers to enable certain technologies and they collect or process your personal data on our behalf.
  • From our partners and other third-party providers

How do we use your personal data?

Depending on how you interact with us or which of the services you use, we may use personal data for the following purposes:

  • Providing, customizing, and improving the services. We use your personal data to provide you with the services. This includes, among other things, fulfilling our contract with you, processing your payments, fulfilling your orders, saving your configurations and the items you are interested in, sending notifications related to your account, creating, maintaining, and otherwise administering your account, organizing shipping, facilitating returns and exchanges, enabling you to post reviews, and creating a personalized shopping experience for you, for example by recommending products based on your purchases. This may also include using your personal data to better adapt and improve the services.
  • Marketing and advertising. We use your personal data for marketing and advertising purposes, for example, to send marketing and advertising communications by email, SMS, or mail, and to display online advertisements for products or services for the services or other websites, also based on items you have previously purchased or added to your shopping cart, as well as other activities related to the services.
  • Security and fraud prevention. We use your personal data to authenticate your account, provide a secure payment and shopping experience, detect, investigate, or take action regarding potential fraudulent, illegal, unsafe, or malicious activity, protect public safety, and ensure the security of our services. If you choose to use the services and register an account, you are responsible for keeping your account credentials safe. We strongly recommend that you do not share your username, password, or other access credentials with other people.
  • Communicating with you. We use your personal data to provide you with customer support and effective services, to respond to your inquiries in a timely manner, and to maintain our business relationship with you.
  • Legal reasons. We use your personal data to comply with applicable law or to respond to lawful processes, including requests from law enforcement or regulatory authorities, to investigate or participate in civil investigations, potential or actual litigation, or other adversarial proceedings, and to investigate potential violations of our terms or policies or to enforce those terms and policies.

How do we share personal data?

Under certain circumstances, we may share your personal information with third parties for legitimate purposes as described in this Privacy Policy. Such circumstances may include:

  • In the case of Shopify, these are vendors and other third parties who perform services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, fulfillment, and shipping).
  • We share personal information with business and marketing partners who provide marketing services to you and show you advertisements. For example, we use Shopify to support personalized advertising using third-party services based on your online activity across different merchants and websites. Our business and marketing partners use your information in accordance with their own privacy policies. Depending on your place of residence, you may have the right to direct us not to share information about you for the purpose of showing you targeted advertising and marketing based on your online activity across different merchants and websites.
  • When you request or otherwise give your consent for us to share certain information with third parties, such as to deliver products to you, or when you use social media widgets or login integrations.
  • We share personal information with our affiliates or otherwise within our corporate group.
  • In connection with a business transaction such as a merger or insolvency, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, with Shopify collecting and processing personal data about your access to and use of the Services in order to provide and improve them for you. Data that you submit to the Services is shared with Shopify and third parties, who may be located in countries other than your country of residence, to provide and improve the Services for you. To protect, grow, and improve our business, we also use certain advanced Shopify features that incorporate data and information from your interactions with our store, other merchants, and Shopify. To provide these advanced features, Shopify may use personal data collected about your interactions with our store, other merchants, and Shopify. In these circumstances, Shopify is responsible for the processing of your personal data, including responding to your requests to exercise your rights regarding the use of your personal data for these purposes. For more information on how Shopify uses your personal data and what rights you have, please see the Shopify Consumer Privacy Policy. Depending on where you reside, you may exercise certain rights regarding your personal data listed here link to the Shopify Privacy Portal.

Third-party websites and links

The Services may provide links to websites or other online platforms operated by third parties. When you follow links to websites that are not affiliate websites or are not controlled by us, you should review their privacy and security policies and other terms and conditions. We make no guarantees and are not responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of the information found on those websites. Information that you provide in public or semi-public venues, including information you share on third-party social networking platforms, may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not imply any endorsement of the content on such platforms or of their owners or operators, unless expressly stated in the Services.

Children's data

The Services are not intended for use by children, and we do not knowingly collect personal data from children who have not reached the age of majority in your country. If you are the parent or guardian of a child who has provided us with their personal data, you may contact us using the contact details provided below to request the deletion of this data. As of the effective date of this Privacy Policy, we have no actual knowledge that we "share" or "sell" personal data of individuals under 16 years of age (as these terms are defined under applicable law).

Security and storage of your data

Please note that no security measures are perfect or impenetrable, and therefore we cannot guarantee "perfect security." Furthermore, information you send to us may be subject to risks during transmission. We recommend that you do not use insecure channels when transmitting sensitive or confidential information to us.

How long we retain your personal data depends on various factors. These include, for example, whether we need the data to manage your account, provide you with services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your rights and options

Depending on where you reside, you may have some or all of the rights listed below with respect to your personal data. However, these rights are not absolute, may apply only in certain circumstances, and in certain cases, we may decline your request as permitted by law.

  • Right of access. You may have the right to request access to the personal data we hold about you.
  • Right of erasure. You may have the right to request that we delete the personal data we hold about you.
  • Right of rectification. You may have the right to request that we correct inaccurate personal data we hold about you.
  • Right of data portability. You may have the right to receive a copy of the personal data we hold about you and to request that we transfer it to a third party in certain circumstances and with certain exceptions.
  • Managing communication preferences. We may send you marketing emails. You can opt out of receiving these emails at any time by using the unsubscribe option included in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders you have placed.

If you reside in the United Kingdom or the European Economic Area, subject to the exceptions and limitations of local law, you may exercise the following rights in addition to the rights mentioned above:

  • Right to object and right to restriction of processing. You may have the right to request that we stop or restrict the processing of personal data for certain purposes.
  • Withdrawal of consent. To the extent that we rely on consent to process your personal data, you have the right to withdraw that consent. If you withdraw your consent, this will not affect the lawfulness of the processing based on your consent before the withdrawal.

You may exercise these rights as indicated in the Services or by contacting us using the contact details provided below. For more information on how Shopify uses your personal data and what rights you have, including rights related to data processed by Shopify, please visit https://privacy.shopify.com/en.

You will not be discriminated against for exercising any of these rights. To the extent permitted or required by applicable law, we may need to verify your identity before we can process your requests. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require the agent to provide proof that you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.

Complaints

If you have complaints about how we process your personal data, please contact us using the contact details provided below. Depending on where you reside, you have the right to object to our decision by contacting us using the contact details provided below or by lodging your complaint with the competent data protection authority. For the European Economic Area, there is a list of the competent data protection supervisory authorities. If you would like to view it, you can do so here.

International transfers

Please note that we may transfer, store, and process your personal data outside the country in which you reside.

When we transfer your personal data outside the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses or equivalent contracts issued by the relevant United Kingdom authority, unless the data transfer is to a country that is confirmed to provide an adequate level of protection.

Changes to this privacy policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last Updated" date and take any other steps required by applicable law.

Contact

If you have any questions about our privacy practices or this privacy policy, or if you would like to exercise any of your rights, please contact us by phone at
+43 677 62078038, by email at flexicap.office@gmail.com, or by mail at Flurweg 2, 6972 Fußach, Austria. For the purposes of applicable data protection laws, we are the data controller of your personal data.